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We’re here to help.

We take supporting our customers very seriously. We know that our solutions are an important part of your business so we want to ensure that you get the help you need when you need it.

If you are a retailer please contact your wholesale distributor for assistance.


Support Department

Available during regular business hours for general questions and to request assistance.

After hours voice mail or email requests will receive priority response the following business day.

Available: 7:30am – 5:00pm (Eastern), Monday – Friday

1 855 944 9273, Option #2

Email: helpdesk@ziiware.com


Support Portal

Access to our knowledge base. Self service options for creating and tracking support tickets.

EMERGENCY SUPPORT tickets can ONLY be created using the portal. Please use discretion when creating emergency tickets.

Available: 24/7

A user account is required to access the portal.  You can create a user account by clicking here.