More Than Software: Ziiware’s Professional Services for Distributors

ZiiZii does more than streamline ordering and labeling—it empowers wholesale distributors with tailored onboarding, expert support, and continuous improvement from a partner who understands your business.

When you choose ZiiZii, you're getting more than an app or feature set—you’re gaining a full-service partner. At Ziiware, we combine over 30 years of wholesale distribution experience with a hands-on professional services team that ensures your technology fits your workflow, your reps, and your customers. From onboarding and training to responsive support and product improvements, we’re here to help you get results—not just software.

Seamless Implementation with Industry Insight

Every distributor runs a little differently. That’s why ZiiZii’s implementation process starts with understanding your specific workflows, customer expectations, and team needs. Whether you’re transitioning from paper, spreadsheets, or legacy systems, we make sure ZiiZii fits your environment—not the other way around.

What’s included:

• Business Process Review: We evaluate how your team currently works and configure ZiiZii to match your ordering cycles, product categories, customer types, and labeling needs.
  
  
• Project Planning & Timeline Management: You get a clear roadmap, regular check-ins, and expert guidance from people who know distribution inside and out.
  
  
• Device Setup & Testing: We support iOS, Android, and legacy handhelds—and help ensure smooth connectivity between devices, printers, and back-end systems.
  
  
• Go-Live Readiness: With real-world testing and a phased rollout plan, we help you minimize disruption and get buy-in from reps and customers alike.

Expert-Led Data Management & Optimization

Getting your data right is critical to a successful launch—and to delivering a smooth, reliable experience for your customers and sales reps. Ziiware’s professional services team works closely with you to structure and optimize your product, pricing, and customer-specific data so ZiiZii performs exactly as expected from day one.

What’s included:

• Product & Pricing Import: We help you import product lists, pricing tiers, and promotional or deal items to ensure every customer sees the right information.
  
  
• Customer-Specific Catalog Setup: Create tailored catalogs that reflect the unique SKUs, pricing, or deal structures each customer should see when placing orders.
  
  
• Barcode Database Integration: We assist with building or connecting barcode data so products scan and populate accurately in the field or warehouse.
  
  
• Label Templates & Data Formatting: Our team helps you design label templates and format product/inventory data to support seamless shelf and case labeling.

Personalized Training for Teams & Reps

Even the most intuitive platform needs proper training to unlock its full potential. At Ziiware, we make sure every user—whether they’re in the field, in the warehouse, or behind a desk—knows how to get the most from ZiiZii from day one.

What’s included:

• Guided Training: We offer live onboarding and tailored materials—whether for sales reps, warehouse staff, or customers.
  
  
• Video Tutorials: We include specific training for features like ZiiZii Delivery Check-In and label printing, so users feel confident in every part of the process.

Purpose-Built Tools with Responsive Feature Development

ZiiZii is designed specifically for wholesale distribution—and backed by a team that listens to your needs. Our in-house development team continuously enhances the platform based on real customer feedback, helping ensure ZiiZii evolves alongside your business.

What’s included:

• ZiiZii Vendor Ordering Option: Offer manufacturer reps the ability to place orders through a dedicated vendor ordering experience—available to wholesale customers when participating vendors are enrolled.
  
  
• Barcode Scanning & Label Printing Support: Take full advantage of ZiiZii’s shelf label printing and scan-to-print tools, with support for multiple formats and on-demand printing.
  
  
• Flexible Order Entry Options: Use templates, history-based reordering, and category views to streamline order entry across devices and users.
  
  
• Feature Request Process: If there’s a capability your team needs, let us know—we actively collect and consider customer ideas for future development.

Ongoing Support & Customer Engagement

Your business doesn’t stand still—and neither should your software. That’s why Ziiware’s support goes far beyond the initial rollout. With our unlimited support model, dedicated customer success team, and transparent feature roadmap, we stay engaged to ensure ZiiZii keeps working better for you over time.

What’s included:

• Unlimited Support & 24/7 Emergency Help: Our team is here to help, and emergency assistance is always available when critical issues arise.
  
  
• Ongoing Check-Ins & Success Reviews: We proactively connect with your team to review performance, usage, and any pain points that might be slowing you down.
  
  
• Feature Feedback & Collaboration: Share your ideas or needs—our team welcomes input and uses it to shape future updates to better serve your workflows.

The Ziiware Difference

What sets Ziiware apart isn’t just great software—it’s how we show up for our customers. From day one, we’ve built our business around the needs of wholesale distributors, offering not just a platform, but a responsive, reliable, and relationship-driven experience.

Why distributors choose Ziiware:

• In-House Development & Support: When you need help, you’re talking to the team who built the platform and experts familiar with wholesale distribution workflows.
  
  
• Built for Wholesale Distribution: We’ve spent decades working with convenience, grocery, foodservice, and B2B distributors—we know what matters to your business.
  
  
• Fast, Reliable Support: Our team responds quickly, communicates clearly, and stays engaged until your issue is resolved.
  
  
• Part of Constellation Software: As a member of the Constellation Software family, Ziiware combines the agility of a focused provider with the strength and stability of a global technology leader.

Get More Than Software—Get the Ziiware Experience

ZiiZii isn’t just an app—it’s a complete solution backed by decades of industry knowledge and a team that’s with you every step of the way. From implementation to everyday optimization, our professional services help you streamline operations, empower your team, and deliver better experiences to your customers.

If you’re ready to simplify and scale your business, we’d love to show you how we can help.

Ready to Simplify and Scale?

Contact Ziiware today to learn how our professional services can help your team work smarter—not harder.

Get in Touch →
Book a Demo →
Visit Our Support Portal →

Frequently Asked Questions

What professional services does Ziiware provide for wholesale distributors?

Ziiware offers tailored onboarding, product and pricing data setup, barcode integration, customized label templates, and ongoing support. These services ensure ZiiZii fits your workflows, devices, and customer expectations from day one.

How does ZiiZii's implementation process work?

Ziiware begins with a business process review to understand how your team operates. From there, you receive a detailed rollout plan, device setup assistance, and phased go-live support—all designed to minimize disruption and maximize user adoption.

Can Ziiware help us organize product and customer data?

Yes. Ziiware’s team helps import and format your product catalogs, pricing tiers, and customer-specific information. This ensures your sales reps and customers always see the right items, pricing, and deals when placing orders.

What kind of training is available for our staff?

Ziiware provides guided onboarding, live training sessions, and feature-specific video tutorials. Whether you're training field reps, warehouse staff, or customers, ZiiZii makes it easy to get your team up to speed.

How does Ziiware respond to feature requests or evolving business needs?

Ziiware offers a transparent feature request process where customers can share needs directly with the team. Many updates and enhancements are driven by real customer feedback to ensure ZiiZii keeps pace with industry changes.

What kind of support can we expect after launch?

You’ll have access to unlimited support, emergency help 24/7, and proactive success check-ins. Ziiware’s in-house support team stays involved long after go-live to keep your system running smoothly and your team confident in using it.